Call Center

We provide voice support to business that needs to process a large volume of inbound and outbound calls.

Generally a call center may handle either inbound or outbound calls exclusively or might deal with a combination of the two.While outbound call centers and inbound call centers have different purposes, La Rueca offers both services and divide the labor to be cost-effective.

 

What is an inbound call center?

An inbound call center is a type of contact center that is designed only to receive calls. When a customer initiates a call to a contact center means that customers or potential customers are phoning you rather than the other way around.

An external inbound call center can save money because the company usually pays by the minute or per call rather than for all the communications hardware and call center employees. Based on the availability of customer support representatives and the routing policy applied, the call is routed to one of the agents, in some cases calls are routed to agents based on their availability and specialty.

Services provided:

· Customer service

· Tech support for customers or internally for business

· Take sales orders, order entry and processing

· Schedule appointments, reservations, registration

 

What is an outbound call center?

An outbound call center is a call center where agents contact customers on behalf of a business, and may sell a product, fund-raise, or conduct surveys as well as proactive customer service activities, where contact is first made by the company rather than the customer.

Services provided:

· Telemarketing Call Center

· Lead generation

· Surveys

· Customer feedback

· Market research

· Information campaigns

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